Refund policy

Last Updated: September 1, 2026

At Buyverra, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund, subject to the terms below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned in its original packaging, where applicable.
  • You must provide your order number or proof of purchase.
  • The return request must be made within 30 days of receiving your order.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery.
  • Products that are not in their original condition.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Any other items that cannot legally or safely be returned.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or you receive the wrong item.

We may request photographs or other information to help us investigate the issue.

If the issue is confirmed to be our error or a product defect, we will provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund and display it in your account.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent by Buyverra, the customer is responsible for return shipping costs.

If the return is due to an error on our part or a defective product, we will work with you to provide an appropriate return solution.

How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Please do not send products back without contacting us first, as we may be unable to process an unauthorized return.

UK Customers

If you are purchasing from the United Kingdom, you may have additional rights under applicable consumer protection laws, including rights relating to cancellation of certain online purchases.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded or restricted.

USA Customers

Customers in the United States may have rights under applicable federal and state consumer protection laws. Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded or restricted.

Changes to This Policy

Buyverra reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about returns or refunds, please contact our customer support team through the contact information provided on the Buyverra website.

We appreciate your business and thank you for choosing Buyverra.